🛒 Orders

How do I track my order?

Go to Track Order and enter your order number and phone. Or check My Account → Orders.

Can I cancel my order?

Orders can be cancelled before they're shipped. Contact us at support@velvoraonline.in or call +91 98765 43210.

💳 Payments

What payment methods are accepted?

UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD) in eligible areas.

Is COD available?

Yes! Cash on Delivery is available for orders below ₹10,000 in most cities.

🔄 Returns & Refunds

What is the return policy?

7-day returns for most items. Fashion & electronics are eligible if unused with original packaging and tags.

How long does refund take?

After we receive the returned item, refunds are processed in 3-5 business days to your original payment method.

🏪 Sellers

How do I become a seller?

Register here. It's free! You can start selling within 24 hours after verification.

📞 Still need help?

Email: support@velvoraonline.in | Phone: +91 98765 43210 | Available Mon-Sat, 9AM–8PM